Amazon — refund of amazon

I have a pair of shoes from amazone on 6 september
It reached at me on 6 september
I have returned the shoes on seven september
The amzone tell me that he had refund in my bank account
But i didn't get my refund
The give me a reference no and tell to contact bank
I didn't get my refund from amazone in my bank account so plese resolve my problem
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