[Resolved]  Amazon — refund stuck from 1 month

Address:	Pune, Maharashtra, 411014
Website:	amazon.in

Order ID:[protected]

It has been 1 month since my product has been picked up from my place. Called up customer care approximately 5-6 times in last one month. Every time I got the same response saying, 'Sorry, there was some technical issue. We are re-initiating the refund and will be credited within 4-5 business days."

I have paid for this using my credit card and the interest is adding up. Why shall I pay the interest if its Amazon's fault. Even Customer care Supervisor can not explain why the refund is taking so long. I have couple of reply mails from Amazon as well that it will be done in 3-5 days but nothing happened.

This was a Prime order and the same wasn't delivered by guaranteed day. It was a gift for my wife, which I couldn't give her on that day because of delay. And then even after the delay the product I got was not the same model I ordered. (bought a camera worth 10K and got a model worth 7k). I requested a replacement and again the same wrong model came in the box. I had no other option but to return the item. The product was picked up on 5th July and since then the refund is not received to my card.

If I don't receive the refund soon, I will have to take this issue to social media or sue Amazon India for harassment.

-Prateek Kaushal
[protected]@yahoo.com