Amazon — t-shirt

Website:

amazon.in

I ordered a tshirt from amazon on 1 april 2018 and delivered on 11 april 2018 when i open box i received empty pakage. I complain to amazon. They said that give us 2 days we will refund your amount or replacement the item. After two days when i contact them then they said that we cannot refund your amount we can only replacement the product. Then i said ok. 2 days passed my ordered is packed but not dispatched. I agin contact then and said that i need refund not the product then they said tht we can refund only when the order is dispatched. Now today my order is dispatched and i contacted them now they saing that we will refund only when item is cancled. I try to cancel but item is not cancling. My order number is
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