Show menu
Ask a Question FAQ Sign in

[Resolved]  Amazon.in & Gati Courier — MISUSE of Customer's name and address

I had ordered a HTC desire 310 mobile phone from amazon.in and the delivery address was siliguri, west bengal. I had got a call from GATI courier Guy of Siliguri on around 17th or 18th regarding delivery to which I told him I am Not in the city and will return in 3 days so will collect after that.amazon does have this system of collection within 3 to 4 days . I exclusively told him not to sent back the product and keep it as I will collect it once I am back.Today morning that is 20th june I didnt receive the product yet but got a message from amazon that my product has been delivered and also its being displayed in the website as delivered THAT TOO WITH MY NAME AND ADDRESS. So to my shock I called the courier team to which he told that he handed over rather sold the product to someone else without asking me. MIND IT He sold a product billed in my name and address to someone else whom I dont know without my permission !! And now when I ask him that I need the product then hes asking me that shall he deliver me a Seal opened product !! Is this the way amazon treats its customers by selling seal opened products or delivering it to someone else !!! I need that order to be honoured anyhow and need the product seal packed at the same price at which it was ordered !! Order number[protected] I have attached the delivered status as being displayed in the website with my billing name and address but I actually havent received the product . Kindly request You to take this complaint on a high priority basis and get it solved at the earliest Thank You

MISUSE of Customer
MISUSE of Customer
Complaint marked as Resolved 
The company gave me the mobile at much lesser price and in proper condition. Because of misunderstanding they had delivered to someone else who by mistake had opened the seal. So I dont want to take any further actions and want you to please forgive those involved. They have promised me to improve their services and not to commit such errors again . "To Err is Human" So kindly forgive them. Thank You Siddhant
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Sorry posted wrong order number by mistake and there is no option to edit .. so posting correct order number in comment

Correct order number is[protected]

The company gave me the mobile at much lesser price and in proper condition. Because of misunderstanding they had delivered to someone else who by mistake had opened the seal. So I dont want to take any further actions and want you to please forgive those involved. They have promised me to improve their services and not to commit such errors again . "To Err is Human" So kindly forgive them.

Thank You
Siddhant

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    6%
    Complaints
    14448
    Pending
    0
    Resolved
    813
    phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    location
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032