[Resolved] Amazon.in — No refund for delivering wrong product

 
5 Reviews
Kochi, Kerala, India
 jamesvaikom
I ordered HP Pavilion 15-P204TX 15.6-inch Laptop (core i5-5200U/4GB/1TB/15.6 inch/Windows 8.1/NVIDIA GetForce 830M) from amazon.in on[protected]. My order id is[protected]. Amazon fulfilled seller name is ROCKY MARKETING. I was shocked when I got 13.3 inch laptop on[protected]. I asked refund on that day itself. I didn't get any refund even after 2 weeks. I didn't get any benifit for ordering that from amazon. If I didn't order then I would have atleast got bank interest. If I got refund earlier I could have made decent profit by investing in stock market when market crashed this week. Got email replay from their customer service executive that I should stop contacting him as he already asked his head to refund money. How can I stop contacting them when I didn't get any refund? How can they treat customers like this way? I always try to order only products fulfilled by amazon. If this is what happen when I order from amazon fulfilled seller then what will happen if we order from other sellers in amazon? I am attaching some photos to prove that I got wrong product. There are 2 stickers with configurations and barcodes on the cover of the laptop. One sticker has configuration of laptop I ordered printed on it and the other has printing of configuration of 13.3 inch laptop inside the cover. I have more hi-resolution picture proofs. But I can't post them as your limit is 2MB.

No refund for delivering wrong product
No refund for delivering wrong product
Complaint marked as Resolved 
Got refund today. Hope they take more care while handling high value refunds. If they can't reduce delay in high value refunds then they should either pay small compensation or give special offers.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

They are hiding almost all genuine complaints from their facebook page in the name of personal information. They are trying to earn bank interest by delaying high value refunds.

They don't have guts to face customers and hiding almost all genuine complaints on their facebook account.

Product delivered to wrong person

I had ordered a product from www.amazon.in. The product we got was unpacked and was delivered to the building's watchman, while we were present at home.The watchman came to our flat to deliver the product and told that the delivery boy did not take any signature and jut gave our watchman the product and left. Order id is[protected]
Amazon should take responsibility in case fake product is sold through its channel. Its Amazon responsibility to return the money of customer if product is not as expected.

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    Amazon.in - No refund for delivering wrong product