[Resolved] Ambank Group — settlement of hire purchase

[email protected]

Address:

88300

Trying to settle my hire purchase. End up the bank system is not same with my records and charge me additional few hundred. Trying to check where is the few hundred from. Asked the counter women at the bank but the women just simply answer the bank system would not be wrong and while i am trying to ask more the women rudely answer u could call the head quarter to check and request statement but there is surcharge. Called head quarter and there a guy operater answer he only know the hire purchase have been settle and know nothing other than that. It is a shame that nowadays the staff from bank is not proffesional, its not helpfull, and its not friendly at all. Not even one of them can provide a good maner reply and solution. I am not a regular customer but at least i am a customer of the bank as well.

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Jul 22, 2018

Complaint marked as Resolved

AmBank Group customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

AmBank Group Customer Care's response Dear Sandra

We regret to learn of the unpleasant experience you have recently encountered.

We would appreciate if you can provide the following information to us and send us an email at our official email address - [protected]@ambankgroup.com:

Your NRIC number:
Your contact number:
Date you called the hotline:
Time of call:

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad

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Comments

Dev Anandan

Dev Anandan[protected];

Thus far i have yet to receive the June18 statement. Till last month, i used to get timely emails for me remit d payment.
Kindly expedite as I have NO intention to be faulted and charged with interests and other financial charges.