[Resolved] Ambank Group — Statement of investment for bond fund

rsothi

Dec 8, 2016

Address: 47400

On the 18 of august 2016, i had invested rm30 k in eastspring investment - open ended global fund at ambank (Uptown damansara branch). However to this date i have yet to receive formal receipt on the investment. I have also not received any other communication on the performance on this particular bond.

I have referred this concern to the ambank staff and her reply was that perhaps the fund manager needs more time.

As it has been more than three months and i have yet to receive any statement of investment. The lack of formal acknowledge is matter of grave concern to me, especially so since this is the second time i am forwarding a formal complaint on having not received a statement on investment made with this particular branch

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May 10, 2017

Complaint marked as Resolved

AmBank Group customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

AmBank Group Customer Care's response Dear Sir/Madam,

Kindly write to us at [protected]@ambankgroup.com (AmBank's official Contact-Us email address).

In your email, we would appreciate if you can provide us the following details:

Name:
IC no.:
Phone number:
AmBank staff you liaised with at AmBank Damansara Utama branch:

Should you require further information or assistance, please call 24 hours AmBank Contact Centre at[protected]Domestic) or +[protected]International).

Regards

Jeannie

[protected]@ambankgroup.com
For AmBank (M) Berhad / AmBank Islamic Berhad

Feb 24, 2017

Krishnan Narayanan Nair's response my ID 1493474 was sent to you on 14.02.2017

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Comments

Krishnan Narayanan Nair

Mar 2, 2017

Dear sir.

I refer to the above communication to you on the 14.02.2017.

But I am yet to hear from you of the status and developments in the matter.

Kindly do the needful and hope to resolve the matter amicably.

Thank you

Yours faithfully,

Krishnan Nair