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American Express India — misleading information false commitments about offers and charges

It is about their diwali offer if tanishq vouchers rs.25000/- for spending rs. 475000/- in november 2018.
I am very disappointed by the things have experience though americans express.

On 30th november 2018 i have spent around rs. 415000/- out of 475000/- and tried to spent rs. 70000/- whole day that is 30th november 2018 but couldn’t execute even though i have limit. This is purposeful done by amex. To avoid vouchers.
I had tried till midnight to execute the transactions and also contacted customer care 10 to 12 times but not able to send.

Next day on 1st december 2018 i had contacted customer care they informed me to do the transactions of rs. 70k and they will consider the transactions for the diwali offers.
It’s totally unfair do earn someone’s money without any faults.

This particular case pending from one and half months without any solutions but other side even though i have made full payment with delayed for his 5days you have been charged me an interest of rs 16000/- plus tax. Why this double standards of services.
They have to hear your customers also just putting finger on to system doesn’t work.

Genuinely, i have spent an amount of rs.475000/- to grab the offer but the americans express has some hidden things which are now preventing me the offer voucher as well as financial charges.

It’s very frustrating to get nothing and in return the huge interest as reward of spending money on the transactions of rs. 4.75lacs.
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Complaint Status


[Jan 28, 2019] American Express India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I was out of country for past many years, i came back and found as amount overdue in my cibil against credit card no [protected].
Kindly advise the process for final settlement and to close this account as soon as possible.
Thanks and regards

naina panwar,
w/o sh chaman panwar
mob-[protected]
email-naina.[protected]@gmail.Com

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    American Express India
    Customer Care Service
    Customer satisfaction rating
    33%
    Complaints
    163
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    54
    American Express India Phone
    +91 12 4280 1092
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    Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India - 122002
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