American Express India — Service worse than the government one

Address:	Bangalore, Karnataka, 560027
Website:	www360.americanexpress.com

The Amex team took very long time to approve and did not update the status for 10 days even after email confirmation was given to the executive to go head as per they suggested however the Amex team was never bothered to call or check and did not respond properly when the customer called them to check the status.
The team also failed to provide correct correspondence address to the Blue Dart which created confusion in delivering the card and the card is still not delivered even after 10 days of initial shipment and the customer has to call the Amex several times to track it but the executives never bothered to solve the issue or escalate it by just saying they have done their part but it is Blue Dart responsibility to deliver. Even requested them to send through different courier agent and would pay the courier cost still they defended the Blue Dart stating they have corporate tie up & they can not send it thru any other service. It just shows how the big goalmall is going on there. At last today one executive Shreya has confirmed to help delivering the credit card but same type of assurance was given by Roy on last Tuesday.