American Express — Pending Dispute

Address:

New Delhi, Delhi, 110070

In January i purchased two bicycles and tried to make a payment through American Express. There was some problem in the machine and it declined thrice. After that i made the same payment through my Citibank card. In between these two transactions. My son decided that he wanted to change the cycle, so there was discrepancy between the two amounts swiped but that was mentioned in the bill.

Now when i got my American Express statement, the charge was reflecting not once but thrice. I called up the Amex service centre and was told to submit proof. Which i did. Statement from my Citibank credit card and the receipt that was issued by the vendor. I went to the vendor as well and was told that it would be sorted out.

They put this transaction in dispute and gave me a temporary credit. Now in March, they credited my account with two transactions and decide to charge me for the third. I called them up again and was told to submit the proof again. Which i did again.

So cut a long story short. In July i got a letter from Amex that they have appointed some external agency to recover this money. I called Amex again, i have been in touch with them ever since and was told that they would put it into dispute again and was told to submit the proof again.

So i did but still there is no solution to this problem. They have put this transaction in dispute but they are now asking me to pay interest that they levied on this disputed transaction.

The only problem is that i am not in the country and don't know when or how will i be able to resolve this?