American Tourister — broken _ school bag

I have purchased a school bag labelled as american tourister from big bazzar, thiruvanahtapuram, kerala on 20.10.2017. My son demanded to get a bag, american tourister in name, as he likes most last year i brought two such bags for my wards on their demand. On enquiry, the reason for why they like this bag, is found that these bags are very nice in appearance and long lasting. Every year i used to buy these bags during the school opening. I also recommended to my near and relatives about the qualities of the bag. But unfortunately the bag which was brought on 20.10.2017 has broken on its pouch portion and not in a good position to use. Hence refund or replace requested.