[Resolved] Ample Technologies — ample icare insurance - cheating - claim no: amp003578 raf no:ima1540204.

Emohaaaa49

from Chennai, Tamil Nadu

Address:

600087

It is with a great disappointment that i am writing this complaint, considering apple is always known for the quality of after sales service. I purchased accidental insurance from ample technologies for my iphone 7. My phone got damaged due to a bike accident. I have given brief about the accident to get raf no. Again i had submitted the detailed facts of the case manually while claiming insurance in the store. They rejected simply stating that brief and detailed notes are different. Claim no: amp003578 raf no:ima15402.

Was this information helpful?

No (0)

Yes (0)

May 10, 2018

Complaint marked as Resolved

Ample Technologies customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Ample Technologies Customer Care's response Your insurance claim was rejected basis information mismatch between initial intimation and subsequent written statement.

Initially you stated that the device slipped from your hand (which comes under the realm of "Negligence") and there was no reference to any bike accident which was subsequently put up by you to claim insurance under the accidental cover.

Hence the insurer considers this as "misrepresentation of facts" and has hence declined the relevant claim.

Apr 10, 2018

Updated by Emohaaaa49 Am anywhere not stated like "slipped from my hand" it is slipped due to an accident. Kindly refer the initial claim attachment. This is not a misrepresentation from my side, its a language barrier. You don't give any chance to insurer to explain the fact of the case. You have taken my language barrier as advantage and denied my claim. I kindly request you to re-present my case and approve the claim.