Ample Technologies — False marketing at time of selling at iCenter and really poor customer service at iCare (Apple authorized centers)

Address:	North Goa, Goa, 403001
Website:	icareservice.co.in

This is regarding RAF No.SMP1257496.

I had purchased my Apple Iphone from iCenter, Porvorim (Mall de Goa) on 8th June 2016 and the representative told me to buy iCare Assure Lite+ 1.0 which would take care of any physical damange to the phone upto 2 times, which I did purchase along with my phone and spent approximately Rs. 3500/- for the same.

My phone has fallen a few times during normal usage due to which it has dents at the bottom. When it happened for the first time I had taken the phone to the iCenter Store (Mall de Goa) to get it repaired (probably 4-5 months back) and I was told that its better I don't get it repaired then as I have lot many months remaining in my insurance and its better to get it repaired when a major damage happens (as I get only 2 repairs/replacements).

Finally I decided to take my Iphone for repair on 8th May 2017 as the due date of iCare Assure Lite package was nearby. I had given visited iCare store at Panjim to give my phone for repair. Firstly they refused to accept my phone as it had only minor damages and according to them only major damages such as full screen shattered is covered under insurance. I had to fight with the representatives, talk to the manager of the store (which was an invain effort) and waste 1.5 hour at the store for them to finally accept my phone. So this is my first issue, really really poor service by the iCare guys.

I was told that within 5 business they will update me on the status of the phone. I had aksi raised a complaint on the same day i.e. 8th May 2017 to iCare customer support for poor service at the iCare store. However, to my surprise there was absolutely no update on my case for a week and even worst service provided by the Customer Support team (I can share those emails as well). Finally I decided to raise the issue to the top management of Ample technologies (CEO : Rajesh Narang). Even after escalating the issue I did not get any resolution. Today is 10th day and I had to finally go and collect my phone back as I am travelling from tomorrow onwards for a month and I needed my phone. I gave them 3 alternatives, but they refused for all 3 of them:

1) Provide a replacement iphone till I am back (i.e. a month from now) and keep my Iphone for repair.
2) Extend the iCare Lite due date (by atleast a month) so that I can give the phone back for repair once am back from my trip.
3) Refund the money that I have spent for iCare lite for various reasons such as false marketing at the time of selling, extremely poor service from iCare team and zero knowledge about the insurance cover that they had provided. They never even shared the insurance policy with me, which itself caused lots of problems.

I want the management team of Ample Technologies to know that the customer will not keep quite and take loss due to inefficient services provided by their teams. I am planning to approach the consumer court as well, but I would first want them to reply to my query on the consumer forums before I take the next step. All I need is for them to refund my money for iCare lite as their employees have completely misguided me from the point of purchase to the point of providing service OR ensure that my phone is repaired once am back from my travel.

Awaiting a reply.