[Resolved] Ample Technologies — repair status raf no.blr1477948- accidental insurance claim

Punith A

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560065
Website:	eibl.co.in/Webapp/Ample/AmpleLogin.aspx

Hello,

I'm very disappointed by the service and support provide by Ample Technolgies India.
I had given my phone for service on December 26th, 2017 and following up with the customer care service every other day. The response I get are very unsatisfactory.
The device is covered by accidental insurance policy(promoted by Ample) and for the claim I was promised that the process will take maximum of 8-10 working days.
I'm sick of following up and every time I call there is no genuine update on the status.

After following up too many times on 07.02.2018 I receive an update saying insurance is approved and difference in amount I need to pay for the service will be shared.
On 08.02.2018 I call to get update on "difference amount" the story has changed and I was told the same update I got 20days back. This is very frustrating thing.

They are not even providing estimated date also, even after so many follow up through phone and mail.

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Mar 5, 2018

Complaint marked as Resolved

Company assigned a representative to personally handle this particular condition. Although the total 65days took for getting back the repaired(replaced) device. Standard timeline for this process is 15-20days max.

Ample Technologies customer support has been notified about the posted complaint.