Amtrust Mobile Solutions — mobile insurance

Was runing on the road for ready to police phisicial that time my phone is my pocket in my pent to right pocket and i was running... Running time i was fall in down that time my phone got out of my pocket an damage and amtrust mobile solution is not giving a claim for my phone so please if help me please because amtrust mobile solution company is fraud company...
3 classs compnay...