Amul / Gcmmf — Amul camel milk order 72557 tracking

Website:

shop.Amul.in

I placed order for Amul camel milk on shop.Amul.in and got message on my email:
Order Receipt
Order #72557
Hello Krishnapur Ananth Nagamani,
Thank you for placing Order. You may process your payment to initiate delivery. If you would like to view the status of your order or make any changes to it, please visit Your Orders on shop.amul.in.
Your order will be sent to:
Krishnapur Ananth Nagamani
Delhi, Delhi
India

I got sms text message:

Order summary
Order #72557
Placed on Thursday, January 19, 2023
Item Subtotal: Rs.200.00
Shipping Charge: Rs.0.00
Discount: -Rs.0.00
Order Total: Rs.200.00
We hope to see you again soon.
shop.amul.in
Thank you for placing Order 72557 dtd 19/01/2023 of Rs. 200.00 for 1 Amul Products. You may process your payment to initiate delivery.

Thereafter I made online payment but unable to track the status because there is no option available on the aforementioned website

On https://www.consumercomplaints.in website I found customer care number[protected] and called it. I was asked to install anydesk app and open my payment app for tracking id. I immediately got suspicious and disconnected the call.
I called again on this very number and another person received it and repeated the same instructions and I asked for his identity he disconnected ;my call.
I called again and got rude reply and first person answered it saying without anydesk he can’t help.
Again I called and again rude response and he disconnected.
This appears to be a cyber fraud case.
I got another customer care number[protected] and this also appears to be fraud because I got call back from +[protected] and he refused to identify his company as Amul. He said my order not shipped because there is no stock and order is canceled and he has initiated refund and sent on my WhatsApp this message from another number from him +[protected] with name Rahul Sharma as his name on his WhatsApp :

ACTI v2NA1QXKBcN%2Btten0Kt2pPoIDhf8e4yQYxEBGwtBAyhjCCo7mo3DrMM%2B3GkA2ZYJRyxK9hxHzaaF...⇄

He then insisted that I give the grid numbers on my debit card and I refused. He insisted that without grid number I can not get refund.

I suspect cyber fraud.
How do I get my order tracking and refund if I cancel the order.

Kindly file complaint against these numbers and also take up with Amul milk.

K A Nagamani