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[Resolved]  Amul / Gcmmf — amul milk quality issue and customer care not responding well

Today we observed that bought amul milk has split or we can say in other words it becomes curd or what we say in gujarati "dudh fat jaana".

We buy amul milk daily from one of its retailer:
Shop name - shri ambika dhanlakshmi shop, hirawadi road, thakkarbapanagar, ahmedabad-382350

We talked to that retail shop person. Also we complained to him that since three four days the color of the milk layer when we heat it, is yellow. This is an unusual observation. We told him to escalate this to amul.

So i am also escalating matters to the amul authorities to check the reason for the milk split and provide necessary justification and investigation to this matter.

Today i called amul customer care [protected].
Customer care executive does not know how to talk with customers. I know amul is a brand but that does not mean customer care executives will disconnect calls without completing talks or without providing solutions. It seems amul is not interested in listening to listen customer voice.
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Aug 12, 2020
Complaint marked as Resolved 
Marketing representative called me and took details for the issue. Then local dealer contacted me and asked to collect replacement milk pouches.
Aug 09, 2020

Complaint Status

Amul / GCMMF customer support has been notified about the posted complaint.
Aug 12, 2020
Updated by nilptl
Hi Team,
Thanks to Amul response. They resolved issue and given replacement milk pouches.
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    Amul / GCMMF
    Customer Care Service
    Customer satisfaction rating
    23%
    Complaints
    1231
    Pending
    0
    Resolved
    284
    Amul / GCMMF Phone
    +91 26 9225 8508
    +91 26 9225 8509
    +91 26 9225 8506
    Amul / GCMMF Address
    Gujarat Cooperative Milk Marketing Federation, PO Box 10, Amul Dairy Road, Anand, Gujarat, India - 388001
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