| Address: | Khordha, Odisha, 751001 | | Website: | www.nutrilite.com |
I purchased 08 bottles of nutrilite - calcium tablet bottles from bhubaneswar company branch outlet vide invoice no. Or[protected] dated 29.9.2016 vide order no.[protected] through the company agent i. D. No.8978890 and paid the full amount @ rs.693/ per bottle to the agent and got the product.
On opening of the bottle, i found an acute odoriferous bad smell came out and the tablets could not be consumed. I reported the matter to the company through the concerned agent and finding no result; i made complain in my e-mail dated 13.01.2017 and received a call from no.[protected] and a mail from the company to return the product through the agent for quality check up. As such, the agent deposited one opened bottle and 07 sealed & packed bottles with one mr. Chittaranjan behera of the company at bhubaneswar branch.
I made repeated reminders on the matter and requested for replacement of the defective product immediately in my mails dated 19.01.17, 22.01.17, 24.01.17, 28.01.17 and 02.02.17. But to my utter surprise, there was no response on the matter. But received an e-mail, that the matter is under active consideration.
I could not find any reason for not making replacement of the product for the 07 unused, unpacked and sealed bottles in spite of my repeated requests.
Finding no other alternative, i send one legal notice in my mail dated 10.02.2017 to the company to refund the amount paid for the product through the agent with in seven days or else to move to the consumer court.
I request for immediate solution in the matter and refund of the amount. Was this information helpful? | 
