Amway India — i did not get any order confirmation but the payment ampunt got deducted from. my account

Address:

501,Kurumdev Apt,Maitri Park,Lokmanya Nagar-2,Thane-(W), Thane, Maharashtra, 400606

I placed an order on 20th nov 2019, from my amway account (Has been madea member through one of the relatives) in name poonam narendra singh. I ordered some nutrilite tablets suming up to a total amt of rs 4213. I paid for the order using my saraswat bank debit card and the payment has been successful, as soon as the ampunt got deducted from my account the app got closed and i didnt recieved any order confirmation or anything. Please help me with this matter.