Andhra Bank — an extra of rs 1000/- was deducted somehow after withdrawing in atm

Address:

25-15-3/A, 31ST WARD, NAMAL DOCTOR STREET, TELAGAPALEM, Guntur, Andhra Pradesh, 522124

I am yasam varalakshmi.
I have an savings bank account in andhra bank (Ponnur branch code: 000433) with account no:[protected].
Ifsc :andb0000433
I've withdrawn an amount of rs 1000/- from an atm (Address :bangla rd, gbc rd, ponnur, guntur district, andhra pradesh-522124) on 8th august 2019.
For that withdrawl i got a message from andhra bank with
[ txn# s[protected]] where it shoed my current balance was rs.3266.76.
After a few seconds i got an other message from the andhra bank stating that
"amount of rs.1000 is reversed through atm on[protected]. At present the balance is rs.2266.76."

We didn't get any extra thousand rupees from the atm but the money got deducted which is not even understandable.
I hope i gave all the details you need to look at the solution for this problem.
Get us any clarification or any information as soon as possible.