Andhra Bank — andhra bank card transaction failed but money debited from account (complaint)

Myself p sri ramya an account holder in andhra bank with a/c no-[protected] did card transaction of amount rs 5760/- in shopping mall on july 24th 2019, the transaction was failed and paid bill through cash. But money was debited from my account. It has been 15 days and till now money is not refunded to my account. I have submitted a complaint already but no response. Please refund money soon.
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Sir,
I use my icici debit card to get 1500rs. From andhra bank atm but at that time transaction is declined but i never get my money. 1500rs. Is debited from my account. please help me sir as early as possible. My transaction no. 3305, atm id: H1690101, date:08/08/2019, time: 18:52

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