[Resolved]  Andhra Bank — Atm card swipe with error twice in shop but money debited from account

Address:

500070

Hi andhra bank,
I am krishna k, residing in vanasthalipuram, hyderabad.
I am having an andhra bank account [protected] in guntur, arundelpet branch and used the same atm card (Debit card number [protected]) in more shop, vanasthalipuram, hyderabad on the date 07th april 2017
When the card is swiped on their machine for the amount (402.53 x 2 times = 805.06), it gave an error and the shopkeeper swiped the card again and got the same error for the same amount.
The shopkeeper said amount is not credited in their account and had to swipe my other card which is punjan national bank and that time transaction is succesful.
After when i checked, i got a message saying, amount of 805.06 rs is debited from andhra bank account though it is unsuccesfull swipes.. When checked with shop keeper they showed their transaction list of atm machine and this andhra bank atm swipes were not refelcting but only punjab national bank amount is showing up and the shop keeper said, the amount will be reversed
I waited for 2 days and amount is not reversed in to my account. So i logged a complain to customer care in [protected] on the date xxxxx and complaint number is [protected] and the customer care person said the issue will be resolved in 7 working days.
Now when i am trying to call same customer care number, it says number is busy and unable to reach any customer care person
Request you to help me in this to get my money credited in to my account