Andhra Bank — atm related (atm transaction declined )

Address:

FLAT NO 303, LATA APARTMENT, STREET NO 6, DAYANAND NAGAR, VIDYA NAGAR, HYDERABAD, Hyderabad, Andhra Pradesh, 500044

On dated 11.06.2019 i was trying to withdraw amount worth rupees 15000.00 at andhra bank, kachiguda branch atm with transaction id no s[protected]. But amount did not come from atm, but deducted from my a/c no:[protected] and on the same day i tried to withdraw amount worth rupees 10000.00 at andhra bank, vidyanagar branch atm amount came from the atm, again tried withdraw rupees 15000.00 there was message limit crossed for the day. I got message of two withdrawals on my mobile only one transaction was successful and the other transaction was declined at andhra bank, kachiguda branch.

And on the same day i gave a complaint to costumer care executive within 3 days my amount will be debited to my account was the reply. But till now my amount has been not credited to my account and also they have blocked my atm card

It almost 20 days neither the bank has taken any action regarding this nor the atm executives have taken any action. I once again request you to revert the amount to my account urgently

So, kindly arrange to transfer rupees 15000.00 to my a/c and unblock my atm card