Andhra Bank — atm withdrawal amount is not came, debited in my account

Address:

H.NO.4-6-43,VENKATAINAGAR,CHENGECHERLA,BODUPPAL,MEDCHAL.500092, Hyderabad, Telangana

On date 06.9.2019. I am gone for andhrabank atm at boduppal, secunderabad.Atm operated for 12000.00 rupees of with drawl amount is not came but debited in account.So requisting sir credit amount of rupees 12000.00 in my account.I am given several complaints in customer care center, but not solved the problem.now already 27 days completed, simple ATM Transaction taking more time this is very bad .so kindly requesting sir please check and clear my amount and credit in my account.