[Resolved]  Andhra Bank — atms/cdms not working

Address:Hyderabad, Telangana, 502032

Dear sir,

I am your andhra bank customer bearing an sb accout at isnapur branch, patancheru mandal, sangareddy district.

I have been observing since last one year that your atm/cdm at isnapur branch seems working intermittently. From last 10 days its not working at all. I have visited the cdm every day and it was not working a single day from last 10 days. I have to goto ashoknagar the next available cdm machine which is 12 kms away from isnapur. I have to travel 24 kms up and down, the distance which i can reach my grand mas house.

What is the use of placing the atms/cdms which are not working. Are they only for the purpose of display that you have machines which are not working. We know you andhra bank have atms and cdms. You dont need to show that you have machines.

I assume you are paying at least 10k per month as rent for the atm rooms. Why do you need to pay that amount simply to display machines which are not working. At least you can save the rental money if you vacate those rooms. At least we will be happy to know that there is no atm/cdm machine instead of running to the them hoping that they work one day and dispointed that it dose not work. Do you understand how much time and petrol (Money) we are spending to reach those so called atms and cdms.

Please place atms and cdms only if you can maintain them with proper condition and money. Please dont play with customers time and money.

Thanks for understaning.
Your ab customer
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Oct 17, 2018
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2018
Andhra Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. We have noted and forwarded this issue to the respective team, the status will be reverted to you shortly.

Regards,
Andhra Bank Customer Service
Complaint comments 

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Hi
I recived a sms for replace my andhra bank debit card to chip card foc.but the bank debit my account rupees 235/-
After one month i will not recived any reversal of my amount
Please solve ASAP

GHANSHYAM DASS
[protected]

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