[Resolved]  Andhra Bank — Debit card transaction failed but amount debited

Sir/madam,
I r. Vinod kumar royal having a savings account with account number: [protected] in andhra bank s. R. K. Dc (Extn counter) branch
Nandyal, kurnool (Dt)
I also have a debit card for the above account with number: [protected] (Debit card number)
On saturday[protected] i had done swiping in max show room in inorbit mall hyderabad for amount of 7167rupees, i got a message to my mobile number that the same amount has been debited from my account, but the shop keepers are saying that they did not recieve any amount from my account, so please kindly check this issue and repay my amount to my account as early as possible.
Mine request to you is please provide good banking facilities to your bank customers
Some times i think to close of my account from your bank. I have savings account in your bank from past 10years so don't trouble us
Thanking you
Yours sincerely,
R. Vinod kumar royal
[protected]
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Jul 25, 2017
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Jun 16, 2017
pandumilky's response
ATM complaint
Verified Support
Jun 19, 2017
Andhra Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
Jun 21, 2017
Andhra Bank Customer Care's response
Dear Customer,

We are awaiting your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Verified Support
Jun 23, 2017
Andhra Bank Customer Care's response
Dear Customer,

We are still awaiting your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Complaint comments 

Comments

I A .Shirisha customer of andhrabank apollohospitals branch.yesterday mistakenly i have transfer 15, 700 amount to wrong account through mobile banking.That a/c no:[protected].Please as early as possible return my amount .
We have withdrawn Rs.15000/ from kolar road branch, bhopal, madhya pradeah. but the money went back into ATM we have loged complaint in the branch and even after 7days the money has not credited in our account. so please recredit my money into my account as early as possible so that i may pay my collage fees.

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