Andhra Bank — duke number plate ordered in amazon

I have returned the product duke number plate to amazon on jan 5th 2020. Amazon claimed that they already did the refund amount ref#[protected]. But these amount not credited to my andhra bank account #[protected]. I called many times to andhra bank customer care but i didnt get positive responce anytime.

I would request you to resolve the above issue as soon as possibe.
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My savings account is debited with 118 rupees and the transaction description says mandate processing charge lien recovery. Is there any possibility that i could get that back?
I have ordered product and returned in amazon.They have returned my amount back, but not credited to my Andhra bank debit card.They have given TRANSACTION ID - 4FXQR88U0000K4Q1iWKS

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