[Resolved]  Andhra Bank — failed transaction amount not credited

I've tried paying bsnl landline bill using the qr code printed on the bill. This transaction was done on april 2018 using my debit card and till now amount was not credited back to my account. I have registered a complaint at bank branch. I went to the bank to check the status of the complaint 3 times. They always say that complaint is registered and we have to wait.
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Oct 15, 2018
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2018
Andhra Bank Customer Care's response
Dear Customer,

Apologies for the trouble. In order to assist you further, kindly share your contact details, account number and transaction details.

Regards,
Andhra Bank Customer Service
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