Andhra Bank — I am complaining about the money deducted through atm

Address:Hyderabad, Andhra Pradesh, 500035

I, G.H.V.S.S.R.KRISHNA MOHAN, holding a savings account in Andhra Bank, maharanipeta branch tried to attemp card to card transfer at an ATM in Andhra bank, kothapeta branch.
The request of money transfer has been declined but my money has been deducted from account. The amount total is ₹500\- .
Neither the beneficiary account nor i got the amount back. It has been 45 days since I've contacted the customer care.
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I sent a amount of 7000 to wrong account which i noticed later so please refund my money from that bank

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