[Resolved]  Andhra Bank — imps transaction in suspect state. beneficiary did not receive funds but money deducted from my account

Hi,
I have initiated an imps transaction on 25/05/2018 for amount rs. 8200.
Transaction reference id: 22141181

Amount is deducted from my account. The payee did not receive the funds even till today.

I was expecting instant money transfer but it is frustrating to see the transaction stuck in
'suspect' state for the past 3 days with recipient not receiving the funds.
This clearly defeats the purpose of imps.

Account number: [protected]
Name : lekkala venkata satya sunitha devi

Kindly look into the issue and provide the refund immediately.

Thanks,
Sunitha
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Jul 12, 2018
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
May 28, 2018
Andhra Bank Customer Care's response
Dear Customer,

We are sorry for your experience and would like to connect with you in this regard. We have escalated your concern to the team, kindly allow us some time to get back to you.

Regards,
Andhra Bank Customer Service
Verified Support
Jun 08, 2018
Andhra Bank Customer Care's response
Dear Customer,

We would like to inform you that, the amount has been refunded to your account on 29.05.2018.

Regards,
Andhra Bank Customer Service
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