Andhra Bank — In proper response

Hi
I am the customer of Andhra bank .I am unable to withdraw the money from the ATM machine.ATM machine showing "card was blocked check with vendor" so i went to the bank i inform the same to the bank employee she is a lady i do not know her name but she gave irresponsible answer like "wait for while or why are you coming here ".At least she is not ready to suggest the customer.There is no covid -19 standards.i do not know government banks are giving opportunity like those people.so kindly please give me proper response and help out the customers.Not only this time i went so many times every time bad experience from the bank and the employees.i went for account opening there also same bad experience then i choose HDFC account.