[Resolved]  Andhra Bank — laziness and irresponsible about duties of employees in andhra bank

Address:

Anantapur, Andhra Pradesh

Hi, my compliant against bank employees is, they are not accepting deposits in teller counters and asking all customers to deposit in cdm machines most of the times. But many people are illiterates in this town like formers from villages, elder people who cant see properly etc. For them also bank employees are not accepting deposits in bank asking to deposit in cdm.in atm centre on one cdm machine was working and two were under repair, both deposite and withdraws were happening in only one cdm machine. I have pictures of this situation happened on 16.10.17. Even though cashier is sitting idle in counter. Bank manager appointed security guard specially for this process, only send customers to cdm machine. This is completely against to bank rules. I questioned security guard about this, he replied it was a order from head office not to accept cash deposits at cash counters. I also asked for the notice who gave this kind of rule in bank. Guard simply asked me to talk with manager, and there was no such notice observed at counters. This become a very bad habit in especially in andhra bank guntakal branch. My humble request to the management of andhra bank to enquire about this irresponsibility and misbehaviour, misguiding customers. This to be observed from backend not directly questioning bank employees. Hope this will be sorted and customers get relief from this laziness of bank employees in only andhra bank not in any other bank in guntakal. Thanq...