[Resolved]  Andhra Bank — misbehaving employee and gatekeeper

Address:	Agra, Uttar Pradesh, 282001
Website:	Andhra bank

I am from Agra, it is the issue of Sadar bazar Agra up branch 282001, today we had to go to the marriage so we need the some jewellery so we had to go to the bank for operating the locker for that jewellery.but due to some unavoidable reason, we reached at around 4:05 pm, the gate was locked and one of the family is also standing over there, we requested to the gate keeper to open the door but he denied to open the door, but the family which also standing over there she phoned some one and the gate keeper had opened the gate and he stopped us to enter and that family entered and operated the locker, for them there is no rules because they had the link with them .
The employee and gate keeper was telling about the rules and regulations but for them there is no rules.
We requested so many times but he denied, he gave me the branch number and said call on this talk to the manager, I phoned so many times but no one pick up the phone and inside the branch they are laughing.
We are very disappointed with this behaviour of employee.
Kindly do some thing so that in future they will not do any misbehavior with others and also try to understand the need and urgency of the employee .
Looking for the resolution.

Bank details
Andhra bank
Sadar bazar, Agra 282001
Uttar pradesh