[Resolved]  Andhra Bank — Inter bank cheque clearance / deduction of amount towards cheque dishonour

Address:	505209
Website:	andhra bank

Date: 2017 june 17th

To

The asst. General manager,
Andhra bank, customer service department,
Head office, dr. Pattabhi bhavan,
5-9-11, saifabad
Hyderabad 500004
+[protected]

Dear sir,

Sub: inter bank cheque clearance - reg.

Reference to the subject, i have submitted the following cheques for transfer from my sb account state bank of hyderabad (India)/sccl/godahavarikhani, peddapalli dist. To deposit in andhra bank/godhavarikhani branch, peddapalli dist.

Details 1 2
Cheque no. 725722 725723
Date 08.06.2017 08.06.2017
Amount rs.30, 000/- rs.30, 000/-
From bank sbh (India) sbh (India)
Branch sccl/godavarikhani sccl/godavarikhani
Branch & ifsc code 20708/sbhy0020708 20708/sbhy0020708
To bank ab/godavarikhani ab/godavarikhani
Branch godavarikhani-505209 godavarikhani-505209
Branch & ifsc code 0157/andb0000157 0157/ andb0000157
Ab/gdk sb a/c no. [protected] [protected]
A/c holder name r. Keerthana r. Radha lakshmi

The above mentioned 2 nos. Cheques were submitted at andhra bank/godavarikhani-505209 branch on 08.06.2017. Two sms were received on 13.06.2017 from state bank of hyderabad (India)/ sccl/godavarikhani branch that the cheque nos. 725722, dt.08.06.2017 and 725723, dt.08.06.2017 are dishonored and an amount of rs.575/- (Total-rs.1150/-) for each of the above cheques is deducted from my sbh/gdk sb account towards charges.

The andhra bank/godavarikhani-505209 branch authorities have not informed me regarding failure of passing the cheques and no cheque return memo is delivered to my address. On enquiry at andhra bank/godavarikhani-505209 branch it is informed that the said cheques could not be passed through cts/chennai and the reasons given vide bank memo collected by me in person, is that "on 08.06.2017-no connectivity and again on 12.06.2017-to contact drawee/drawee bank, present again". The said cheques along with the memo were collected by me in person.

On further enquiry, it is implicit that the transfer of amount/passing of cheques between local bank branches through cts/chennai is not available in godavarkhani/ ramagundam area and all the various banks branches situated in this area are sending their local cheques manually only, to state bank of hyderabad (India)/ ramagundam main branch and to be collected next day manually by the respective concerned bank representatives for further processing and passing/depositing the amount in the respective bank accounts.

In this context, it is to inform that when there is no facility to transfer cheques between local bank branches through cts/chennai in godavarkhani/ ramagundam local area which may be well aware by the concerned bank and why the andhra bank/godavarikhani branch authorities may have inadvertently tried to transfer my above mentioned cheques which could not be processed and in turn levying penalty on me in the way of dishonor of cheques by state bank of hyderabad (India)/ sccl/godavarikhani branch.

If there are any unintended mistakes like over writing, changing of dates, account no. Etc. Which will be hindrance to pass through cts/chennai, inspite of counter signing by the party on the cheques, the same could have been informed at the time of presenting the cheque at the bank and retuning the same immediately by stating the relevant reasons, so as to enable the customer to rectify the error before final assigning.

A copy of the details mentioned above is enclosed and it is requested to peruse and pursue the above matter and do the needful for clearing/passing the cheques at the earliest, so that the deducted amount of rs.1150/- in turn will facilitate state bank of hyderabad (India)/ sccl/godavarikhani branch to redeposit the said amount in to my account.

Thanking you,

With warm regards,

Yours truly,

(Shiva prasad ravikanti)
Encl: a/a