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Andhra Bank

[Resolved]  Andhra Bank — Money debited from my personal account

Address:Guntur, Andhra Pradesh, 522124

Hi,

I had performed one recharge through (Mobile recharge) on 17/04/2017 by using atm card. On that day due to time lagging the recharge is not successfu while entering otp but money is debited from my account.

I contacted the support recharge site (Mobilerecharge.com) they replied the transaction is failed, the bank will refund the amount.

Below are the details for that transaction.
Transaction id : s96997366

Kindly resolve asap and update back to us.
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May 28, 2017
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2017
Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
Apr 26, 2017
Andhra Bank Customer Care's response Dear Customer,

We are awaiting your contact details to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Apr 27, 2017
Updated by Gopinath Singamsetti Email id : gopinath.[protected]@gmail.com

Mobile no. : [protected]
Verified Support
Apr 27, 2017
Andhra Bank Customer Care's response Dear Customer,

We thank you for providing your contact details. We will update you soon.

Regards,
Andhra Bank Customer Service
Apr 29, 2017
Updated by Gopinath Singamsetti Any update ?
May 03, 2017
Updated by Gopinath Singamsetti Any update ?
Verified Support
Jun 05, 2017
Andhra Bank Customer Care's response Dear Customer,

We were unable to get a response from you through email or phone. Hence we request you that if your grievance is still not resolved then please write to us at [protected]@andhrabank.co.in to help resolve your issue.

Regards,
Andhra Bank Customer Service
Complaint comments 
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Comments

I have attempted to withdraw on[protected] from Andhra Bank ATM, West Maredpally Rs 10000, declined & slip with response code 093 has come but the amount is debited from my Sb account no. [protected], my Debit card no.[protected]. Pl. arrangecredit Rs 10000 in my ab account immediately.
A.Rohit Reddy

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