Andhra Bank — Money not dispensed from ATM , but money debited from account

Dear Sir/Madam,
1. With Andhra Bank Debit card (Andhra Bank Savings Account No: [protected]), I, the undersigned, attempted to withdraw Rs.10000/- (Rupees Ten Thousand only ) at SBI ATM outlet on 6th May 2021.
2. The SBI ATM did not dispense the cash/money, the withdrawal printout slip & mini statement shows it has been debited from the account.
3. Immediately, I visited the Andhra Bank and briefed the same issue with branch front office executive staff. The executives understood the issue and assured that the money will be reversed normally on the same day or within 48 hours.
4. Simultaneously, I registered the complaint (no: [protected], dated 8th may 2021) at customer care o[censored]nion Bank of Inda ( Toll free no: [protected])
5. It has been 5 days as on date, but the said amount is not credited back in to my account.
6. I request you to kindly look into the matter and resolve the issue at the earliest

Yours Sincerely,
Name: V Surya Rao (mobile : [protected])
Andhra Bank Savings Account No: [protected]

Note: I am enclosing a copy of ATM slip / mini statement as proof for their reference.
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Complaint comments 


I have tried to withdraw Rs25, 000 from union bank atm at narayanguda on 30th of june. Out of which i received Rs10, 000 first and Rs5000 next but the next Rs10, 000 i didn't receive. The amount showed as debited in my account and i didn't receive the cash of Rs10, 000. I have immediately complained to the customer service and they asked me to wait for 1 day and if not reflected they asked me to call back. The amount was not reflected and i called them back and they registered a complaint assuring me to get it solved in 12days. It been beyond 12days and i haven't received the amount. The customer care isn't responding well too with the same
Please help me out.

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    +91 40 2312 2703 [Help]
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    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
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