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Andhra Bank — Payment successfully done by others to my Andhra Bank account through PhonePe but it is not credited to my account

My friend credited an amount of 3000 rupees and 2000 rupees(total 5000 rupees) to my Andhra Bank account through his PhonePe. Both of them were successful and the money got deducted from his account. But the amount is not credited to my account. It's been more than a month since this happened. No proper response from anyone. I have provided the screenshots of the transaction details made by him for both of the transactions. Please resolve this issue as soon as possible.
My account number: [protected]
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Andhra Bank customer support has been notified about the posted complaint.
May 14, 2021
Updated by Sahithi Rani
Any updates, please? It's already been so late.
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