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Andhra Bank — Refund initiated by shopclues.com still not received

I have ordered "ketex black round neck spun cotton full sleeves men t-shirts(pack of 4)" Order ID[protected] on 20th July 2021... amount is RS 679.00 and due to size issue I have returned the product. they received the product and informed me that the refund has been processed and it will reflect in your account by Thursday 05th august 2021 but till amount has not credited in my account.
they have provided a transaction number "[protected]"
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Andhra Bank customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from ShopClues.com

With reference to the refund request raised against Order ID[protected] Ketex Black Round Neck Spun Cotton Full Sleeves Men T-shirts (Pack of 4), we would like to inform you that the refund has been processed in the same account through which you have made the payment.

Please find the refund details below:

Refund amount - Rs. 679.00
Refund processed date[protected]
Refund mode - Payment Gateway
Refund Reference Number (RRN[protected]

In case you do not receive the refund within the shared timeline, we request you to coordinate with your bank using above mentioned Refund Reference Number (RRN).

Best Regards,
Customer Support Team
ShopClues.com

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