Andhra Bank — Refund issue in account

I have tried to add amount from debit card but the transaction got failed .but money has been debited from my account .Paytm has given a refund reference number .it's been many days I haven't received any refund to my account.
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    +91 40 2312 2703 [Help]
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    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
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