[Resolved]  Andhra Bank — Theft of money thru online purchase using atm card/debit card

Address:

Nizamabad, Andhra Pradesh, 503001

Dear /sir/madam,
Issue : i got a call from the somebody posing himself as the andhra bank employee and asking details for issue of atm card.
While being speaking to him i have been getting the automatic messages for the purchases on sunday 27/04/2016 (Seems to be online purchases for me).Moreover this purchases are in small denominations.
I have not shared any pin, validity, cvv number and to my surprise there is no otp password security for such online purchases.
When contacted the andhra bank branch at nizamabad on 28/03/2016, they have taken the card and took request for issue of new card.
I don't know how one could online purchase /with draw amount to the extent of 35000 rupees when the validity of card is expired.
We have raised the compliant or grievance in andhra bank portal reference to the complaint no. Cs[protected].
But the customer service department did not contact me and in repose to the complaint it is mentioned in the mail that customer being contacted and closed .
I am worried because employees are not putting any efforts to investigate on the issue

Thanks
Nishikanth rao deshmukh