[Resolved]  Andhra Bank — transaction failed but debited my card

Respected sir,

My name is srinivas.. Recently i adding my money 4900/- through debit card
To payzapp wallet. But end of the process is transaction is failed.. No adding amount in payzapp wallet. And deducted my 4900/- my andhra bank account.. I called hdfc payzapp techinacal team and there are saying "no problems our side and not receiving your money please contact to your bank"

Please refund my 4900/- amount in my bank account

Transaction:postxn/payzapp/78935394

Date: 16/08/2017 11:20am

Account number:[protected]

Mobile number :[protected]
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Aug 24, 2017
Complaint marked as Resolved 
solved
Andhra Bank customer support has been notified about the posted complaint.
Aug 21, 2017
Updated by srinivas403
Thank you so much my issue solved and bank respond very fast and i recevived my total refund
Verified Support
Aug 21, 2017
Andhra Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused to you. Please reply us with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
Aug 23, 2017
Andhra Bank Customer Care's response
Dear Customer,

We are awaiting your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Aug 24, 2017
Updated by srinivas403
srinivas.[protected]@gmail.com
Verified Support
Aug 24, 2017
Andhra Bank Customer Care's response
Dear Customer,

We thank you for providing your contact details. We will update you soon.

Regards,
Andhra Bank Customer Service
Verified Support
Aug 29, 2017
Andhra Bank Customer Care's response
Dear Customer,

We would like to inform you that we have contacted you and confirmed that your grievance is resolved.

Regards,
Andhra Bank Customer Service
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My name is padma i have account for andhra bank account num [protected] card num [protected] 1295 attapur 3-4-174/4/ aradhakr ring road attapur hydrabad

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