[Resolved] Andhra Bank — transaction was rejected by bank but money got deducted from account

ViShnu0433

from Hyderabad, Telangana

Address:	Prakasam, Andhra Pradesh, 523264
Website:	Koinex

Hi,

This is vishnu yallapragada, i done transaction on 11/01/2018 to one of private website. The transaction got failed due to bank has rejected but the amount got deducted from the account. I raised the complaint in my local branch but didn't get any update on this. I am requesting you re fund the money back as early as possible. My mobile no is [protected].

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Mar 11, 2018

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by ViShnu0433 My account number is : [protected]

Jan 18, 2018

Updated by ViShnu0433 My account number is :[protected]

Verified Support

Jan 19, 2018

Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please reply us with your email id and your account number to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

Jan 22, 2018

Updated by ViShnu0433 Dear sir,

Please find the below details

Account No: [protected]
Mobile No: [protected]
Mail Id: vishnu.[protected]@gmail.com

Verified Support

Feb 08, 2018

Andhra Bank Customer Care's response Dear Customer,

We would like to inform you, the transaction in dispute is a payment gateway transaction (PAYU) and is successful from bank end. We advise you to contact merchant for the details.

Regards,
Andhra Bank Customer Service