[Resolved] Andhra Bank — Unable to use the new international visa card abroad

dhalapathykk

Address:	500015
Website:	www.andhrabank.in

Sir,

This is Dr.Karthik here from Canada. I hold a a/c [protected] in your andhra bank, venkatapram branch.
I would like to tell you that I am unable to use the new iternational visa platinum card for transaction here in Canada. I have tried it in many ATMs here but every time I am trying the transaction but the ATM is showing " TRANSACTION FAILED..PLEASE CONTACT THE BRANCH"

I have 6 lakh rupees in my account and when I needed money for emergency the card did not work. Is this how Andhra Bank treats its customers. I am very very dissapointed with the Andhra bank International VISA PLATINUM CARD [protected].
I want a immediate action from the bank.
I do not wish to continue further services with your bank. I will inform my dad to withdraw all the money and deposit in other bank.

If your bank does not provide one single working card for emergency for people like me living abroad then what is the use of running the bank with many staff there.

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May 9, 2017

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused and acknowledge your concern. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

Verified Support

Oct 25, 2016

Andhra Bank Customer Care's response Dear Customer,

With regards to your complaint, we would like to inform you that your debit card has been activated on 20th Oct, 2016 for transaction purpose.

Regards
Andhra Bank Customer Care

Nov 14, 2016

Updated by dhalapathykk Well, I dont need yor services anymore!!!
Your debit card got updated when I solved my own problem.