Andhra Bank — We re-payed the loan taken from the bank around 3 years back and still now we haven't got the our property documents

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Andhra Bank Gudivada

We re-payed the loan taken from the bank around 3 years back and still now we haven't got the our property documents. And my father had visited every week to bank to know the status every time they telling some thing and asking néw things
Sadly the early month I lost my dad when I came to bank to know what exactly happening the same thing is being happening
Pls if anybody can help do help
Thank you
My no. [protected]