Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus departure before boarding time

Address:Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201
Website:apsrtconline.in

I have booked ticket from bengaluru to kavali service no 5228 jouney date 11/1/19. But bus departured before boarding time (9:45)
I asked their controllers in bangalore they said search some where in platforms after i searched not found, again i informed to them they said bus may deaparted, see here they also don't no status about bus.
In their bus out going chart deatils didn't given i. E driver name contact no bus no
Either driver or condutor
One of the controllers said, we were
Not responsible for that go any where and give complaint on me
Please help me in this issue.
I attached empty photo copies of out going chart
+6 photos
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Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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    Andhra Pradesh State Road Transport Corporation [APSRTC] Phone
    +91 40 3010 2828
    Andhra Pradesh State Road Transport Corporation [APSRTC] Address
    Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar, Bangalore, Karnataka, India
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