Andhra Pradesh State Road Transport Corporation [Apsrtc] — Bus time changed

I am frequent traveller through APSRTC.
Ticket Number : 55936676, Seat No : 42, Service Number 2637
from Kakinada to Bangalore left on 1 Nov @15:30 p.m but I received message the time of bus as 16:00.
Because of this I missed bus and my money wasted. I didn't receive a call from the driver G Y Das.
More than my money the trust I have on APSRTC lost.
If the driver would have thought of waste of call by calling the customer then we could have paid him that call charges.
I suffered a lot because of missing bus and lost complete trust on APSRTC.
This is not the way to behave especially by driver who was supposed to call the customer.
Raised complaint on the system that generated message with wrong time and on the driver who was supposed to call if the customer not arrived on time.I have already forwarded the message from system with wrong time to [protected].
I haven't received any positive response yet on complete.