Andhra Pradesh State Road Transport Corporation [Apsrtc] — complaint against apsrtc for not refunding

Address:

28/10/342 gandhi Girijana colony, Nellore, Andhra Pradesh, 524005

I have to attend ssc cgl examination in tirupathi on 13 sept. so i have taken reservation from APSRTC Ticket no 93264041, service num 3481 for my mother and for me.The bus is supposed to reach the depot 5: am and it had not reached .we waited for half an hour and since the bus has not reached we went to the enquiry counter and asked about the delay of the bus, she replied that is bus is late my one and half hour. I did not get any intimation regarding the delay. I got tensed as I have to reach the examination by 9 : 00 am otherwise I will not be allowed to write the exam.Immediately i have called the APSRTC online support, he said me to raise the complaint so that your money will be refunded. Then I have taken another bus and went to thirupati thinking that I would miss the exam. My money is not refunded yet.They are saying that the bus is delay only by 1/2 an hour.so we will not refund.I even have tracked the bus it was showing 1 1/2 delay. I am really disappointed with their reply.Why did they say the bus is late by 1 1/2 hour and how saying late by 1/2 hour only. I had waited in the depot for longer I would not had got any other bus to reach the examination hall.i have taken the screenshots while tracking the bus tracking . If the bus is really late by 1/2 an hour only then whats wrong with the bus tracking facility provided by them.????