Andhra Pradesh State Road Transport Corporation [Apsrtc] — Not following covid rules

I have booked tickets in apsrtc to travel from visakhapatnam to kurnool on 07th August 2021, while booking tickets, apsrtc app showed distancing between seats, however when boarding there was no such rules were followed...and while in the journey many travellers boarded into bus which making the bus crowded...I am not sure where the mistake was...whether it is the government not giving clear and strict instructions to the drivers and conductors...or the drivers for making their own decisions against the apsrtc rules...pls make sure that these incidences not to be repeated...for any reasons...as it is a long journey of 23 hours...strict covid rules need to be applied.
Here are the details of journey...
Ticket no:[protected]
DOJ: 07 August 2021
Seat no: 19, 21, 24
Bus service no:6351
Bus vehicle no:AP02Z0574
Driver:P Khaza Hussain