Andhra Pradesh State Road Transport Corporation [Apsrtc] — Refusal to provide concession ticket for senior citizen

Address:

Srikakulam, Andhra Pradesh, 532001

Dear Sir,

I submit that while purchasing bus ticket for travelling from SRIKAKULAM to VISAKHAPATNAM by Non-Stop Bus on 18.04.2017, the ticket issuing Clerk has refused to give the Senior CItizen concession based on my Aadhar Card. The reason for the refusal as stated by the Clerk was that the Aadhar Card does not bear the full details of my date of birth( i.e. 10.02.1957), but it only contains the year of my birth ( i.e. 1957). Then, I produced my Driving License which contains my date of birth as 10.02.1957 and requested to give the concession. But, the Clerk has out-rightly refused to oblige my request. Then, I had to purchase tickets( for me and my wife) by paying full value of the tickets Rs.250/-( Rs.125/- per ticket.). Immediately, I tried to approach the Bus Station Manager, but he was not available at his seat. Since, the bus was about to start and I had to catch train at Visakhapatnam, we rushed and got inside the bus.

Here, I want to submit that during my onward journey to Srikakulam by the same APSRTC Non-Stop Bus Service on 16.04.2017, the booking clerk has provided concession based on my Aadhar Card details. But the Clerk at Srikakulam was discourteous towards me and refused to oblige my request even after producing the above documental evidence( Aadhar Card & Driving License).

I attained 60 years of age on 10.02.2017 and retired as Chief Manager of a reputed Public Sector Bank in February, 2017. I am quite humiliated and agonized to face such a treatment from APSRTC employee.

In this context, I request that necessary steps may please be taken to avoid such discourteous treatment ( leave alone the monitory loss) towards Senior Citizens. The details of my journey are furnished hereunder:

Date of Journey : 18.04.2017 Time : 4.45- 5.00 p.m.
Bus No.AP 29 Z 3640 ( Non-Stop Service )
Journey : SRIKAKULAM to VISAKHAPATNAM
Ticket No.QN 56152671 No of passengers : 2
Cost of Ticket : Rs.250/-
Aadhaar No.[protected]

A copy of the Bus Ticket is attached herewith for your kind perusal. I request you to do the needful.

With best of my regards,

L. J. MECLARIN
Padmarao Nagar
Secunderabad
HYDERABAD-500025
Phone : [protected]
email: [protected]@gmail.com