Andhra Pradesh State Road Transport Corporation [Apsrtc] — Short refund against failure transaction for the ticket reservation

Address:

APSRTC

Sir,
Due to transaction failure during the online ticket reservation at apsrtc,
they have deducted Rs.16/- as gate way charges and refund the balance amount. When the ticket is not generated how they will deduct
Rs.16/- as gate way charges. I made a complaint to apsrtccustomercare and they send the following reply. Pl look in to this and arrange
to refund the deducted amount of Rs.16/- and do the needful.
Thank you
m s venkateswrlu [protected] Hyderabad.
[protected][protected][protected][protected][protected]--------
From: "customercare"
To: "msvlu"
Sent: Tuesday, 18 October, 2022 15:22:27
Subject: [Ticket No: 6593356] Fwd: Short refund - reg.

Dear Sir/Madam,

Greetings from APSRTC!!!

Sorry for the inconvenience,

In response to the below mentioned query

Please note, 2.5% Payment Gateway Service charges will not be refunded for failure transactions in e-ticketing.

If you require any further assistance, please contact us.

Best Regards,
Asst Traffic Manager,
APSRTC,
www.apsrtconline.in,
[protected].